If you wish to exercise your right of withdrawal or request a return, please contact our customer service at the following email address:
contact@maisondrainage.fr
Please specify:
After receiving your request, we will provide you with instructions and the return address, if your request is eligible.
No returns can be made without our prior consent.
Delivery times vary depending on your address and the chosen shipping method. Once your order has been dispatched, you will receive a confirmation email with tracking information.
Delivery times are generally between 6 to 10 days for France, Italy, Germany and Spain. For other EU countries, delivery times are 8 to 15 days.
Shipping costs are automatically calculated at checkout based on the delivery address and selected shipping method.
The exact amount is displayed before you confirm your order. No surprises: you know the total cost before finalizing your purchase.
If your order has not yet been prepared or shipped, please contact us as soon as possible. We will do our best to modify or cancel your order before it is sent.
If your parcel appears to be stuck or the estimated delivery time has passed, please contact our customer service with your order number. We will check the situation and assist you with the next steps.
Yes, you can request a return within 14 days of receiving your order, provided that the product is unused, in perfect condition, and in its original packaging.
Our tools are designed to accompany body massages and promote a home wellness routine. They can help stimulate the skin, relax massaged areas, and improve feelings of lightness.
Use the tool on clean skin, ideally with an oil or cream to facilitate the massage. Perform gentle, regular, and always unforced movements, following the areas of the body you wish to massage.
Our tools are suitable for most skin types. However, avoid using them on irritated, injured, sensitive, or painful skin. If in doubt, consult a healthcare professional.
No, our products are designed for an at-home wellness routine. They do not replace medical advice, therapeutic care, or treatment provided by a professional.
After each use, wipe your tool with a soft, slightly damp cloth. Avoid soaking it in water to preserve the quality of the wood.